Before completing the student intake questionnaire provided by BPM upon lesson enquiry, all prospective students and/or parents must first read the FAQ sections below, which outline important studio policies including scheduling, lesson expectations, materials, cancellations, and payments. By proceeding to complete and submit the intake questionnaire, you confirm that you have read, understood, and agree to abide by the policies outlined in the FAQ section. If you agree to these policies, please proceed with the intake questionnaire. Once the questionnaire is completed and registration fee paid, BPM will secure a weekly lesson day and time for the student.

BPM follows the same policies, guidelines, and instructions as set out for on-site lessons. BPM requirements for home lessons include: i.) A piano or keyboard (keyboards must have 88 weighted keys); ii.) A footstool for younger students whose feet do not touch the floor; iii.) A bench pad or seat cushion to achieve proper height at the piano keys, if necessary; and iv.) A desk or sitting area with table to do theory work. BPM will bring the appropriate supplies for teaching during a home visit, and for those students who are registering for or transitioning to home visits, please ensure that the home piano or keyboard is in good working order, in tune, and preferably in a location where there is minimal traffic and/or distractions.

BETH'S PIANO in MOTION (“BPM”) is located in picturesque East York, Ontario (Coxwell Ave. & O'Connor Drive) next to Cullen Bryant Park, which overlooks and provides access to the beautiful ravine of Taylor Creek. There is street parking available with the standard three (3) hour limit. BPM expects that a parking space or area will be available for use during a home visit. For any parking restrictions, arrangements, or instructions, please notify BPM in advance of lessons to ensure there will be no loss of lesson time, as BPM must abide by the student schedule and have ample time to travel.

Unlike most piano studios, BPM ensures the benefit of the entire lesson time for each student. For studio lessons, BPM permits five (5) minutes in between student lessons to allow for arrivals and departures. Please ensure that the student arrives a few minutes before the lesson is scheduled, to ensure the full lesson time is enjoyed. Kindly remember that other lessons are conducted after. For in-home lessons, BPM's travel schedule ensures that the student enjoys the benefit of the full lesson time, even if running a few minutes late due to unforeseen circumstances. BPM makes every effort to avoid schedule changes, but reserves the right to do so when necessary. If the student's lesson time must be changed to a different day, or require a change to the lesson time, BPM will do its best to work with the student/parent(s) to find a solution that works for everyone.

BPM permits one (1) cancelled lesson without charge in a six-month period, from January 1st to June 30th, and from July 1st to December 31st, or depending on when registration takes place, at the discretion of BPM. Please provide at least 48 hours email notice to cancel a lesson, absent emergency circumstances. BPM cannot accommodate extended vacations, and as such, missed lessons beyond the policy, or absent an arrangement approved in advance by BPM, payment will be required for the missed lessons, or a makeup arrangement may be made with extending future lessons to make up for the time missed. This is subject to BPM's discretion. If there are repeated occurrences of cancellations, BPM may need to discontinue lessons, at which point, the four (4) weeks notice policy with weekly payments due will commence. No-shows (or no-homes re home visits) without advance cancellation notice will require payment at all times. BPM, if possible, may offer a make-up lesson and inform the student, but BPM is not required to make up the missed lesson. After the first cancellation within a six-month period, BPM requires payment for a missed lesson. For permanent cancellation of lessons, BPM requires four (4) weeks notice, with payment due each week until the notice period ends.* If the student wishes to cancel temporarily, please note that BPM cannot reserve the student’s day and time and cannot guarantee that a space will be available in future. There will be occasions where BPM must cancel a lesson. BPM will provide as much notice as possible, by phone and/or email. BPM will do its best to reschedule the lesson at a time that is available for both BPH and the student. In the event that BPM cancels a lesson and a make-up lesson does not take place, payment will not be required for that lesson. Please note that BPM will always do its best to offer at least one (1) makeup option. Please note that cancellations by BPM - with or without a makeup lesson - do not afford the expectation by students/parents that the same cancellations apply. Teacher cancellations work differently from student cancellations. When BPM cancels for personal, seminars, illness, weather, or emergency reasons, and a makeup does not take place, it does not charge students for those lessons. *Please see Payment / Late Payment / Interest Policies

Payment / Late Payment / Interest Policy 1. Payment Terms: All lessons are payable in advance according to the agreed schedule. For greater certainty, lesson payments shall be made just before the lesson occurs. Payments are accepted via e-transfer or as otherwise agreed upon at registration. 2. Late Payments: Any balance not received by the scheduled due date will accrue interest at a rate of 2% per month (24% annually) until paid in full. 3. Delinquent Accounts: Accounts not settled within 14 days of the due date may be subject to further escalation, including formal collection processes. 4. Applicability: This policy applies to all lesson agreements and enrollments and is effective September 1, 2025.

Unlike most piano studios, BPM does not require lesson payments in advance. BPM operates on a pay-as-you-go basis! With rising costs of everything today, this is a convenient and economical way for students/families to enjoy musical learning without having to worry about advance payments.

Please feel free to email (beth.pianoteacher@gmail.com) or call (647)-349-5983 with any enquiries. BPM requires proper information and contacts for all students prior to Registration, including full name (for student and parents/guardians), telephone number, email, and residential address. BPM requires that communications be responded to within a reasonable timeframe, preferably within 24 to 48 hours. This is necessary to ensure timely preparation and progression of student scheduling, lesson plans, and lessons. BPM will always attempt to send communications in advance of lessons, and respond to communications as soon as reasonably possible. Please note that email communications are inherently insecure and may be intercepted at any time. By sending BPM emails, you understand that BPM cannot be held responsible if confidential information is acquired during email transmission or storage on computers or servers. If you do not agree to these terms, kindly advise BPM in writing. If you need to reach BPM quickly or in an emergency situation, during the student’s lesson or otherwise, please contact BPM via the direct phone number provided upon registration.

All information pertaining to the students of BPM is kept confidential and is not shared with any third party or the general public, whether directly or via social media. Any information pertaining to students for the purpose of marketing (ie. photos, or activities) will only be shared with the express written consent of the student or parent/guardian.

Kindly wash your hands or have your child wash their hands before and after the piano lesson to ensure that colds do not spread to or from the piano keys. Piano keys for home visits MUST be sanitized just before the lesson starts. Students who are experiencing symptoms of cold/flu should not attend or host a lesson. BPM will attempts to offer a makeup lesson, but this cannot be guaranteed. Fingernails must be short so that they are not making contact with the piano keys. There is no exception to this. If students repeatedly present with fingernails that interfere with the piano keys, lessons may need to be cancelled. Students will be required to use the pencils and erasers provided to them, for theory and any other written work. It is desirable for students to wear socks inside the piano area, for sanitary use with the piano pedals. Due to student and teacher allergies, please refrain from wearing any heavy fragrances during lesson times.

Fees for piano books, practice notebooks, and any other materials used for lessons are not included in the lesson fees. BPM will obtain the appropriate materials for you/your child – after discussion and agreement – of which is required to be paid for upon receipt/pick-up by BPM. Students will be required to have a practice homework notebook, which will contain practice/feedback notes and instruction to you/your child.