Question 1

POLICY AGREEMENT, INTAKE QUESTIONNAIRE, & REGISTRATION

Accepted Answer

Before completing the student intake questionnaire provided by BPM upon lesson enquiry, all prospective students and/or parents must first read the FAQ sections below, which outline important studio policies including scheduling, lesson expectations, materials, cancellations, and payments.

BPM reserves the right to update or modify its policies at any time, as necessary, to support the effective operation of the studio and its scheduling.

By proceeding to complete and submit the intake questionnaire, you confirm that you have read, understood, and agree to abide by the policies outlined in the FAQ section.  If you agree to these policies, please proceed with the intake questionnaire.

Once the questionnaire is completed and registration fee paid, BPM will secure a weekly lesson day and time for the student.

Question 2

OFF-SITE (HOME VISIT) PIANO LESSONS

Accepted Answer

BPM follows the same policies, guidelines, and instructions as set out for on-site lessons.

BPM requirements for home lessons include:

i.)    A piano or keyboard (keyboards must have 88 weighted keys);
ii.)   A footstool for younger students whose feet do not touch the floor; 
iii.)  A bench pad or seat cushion to achieve proper height at the piano keys, if necessary; and
iv.)  A desk or sitting area with table to do theory work.

BPM will bring the appropriate supplies for teaching during a home visit, and for those students who are registering for or transitioning to home visits, please ensure that the home piano or keyboard is in good working order, in tune, and preferably in a location where there is minimal traffic and/or distractions.

Question 3

LOCATION & PARKING

Accepted Answer

BETH'S PIANO in MOTION (“BPM”) is located in picturesque East York, Ontario (Coxwell Ave. & O'Connor Drive) next to Cullen Bryant Park, which overlooks and provides access to the beautiful ravine of Taylor Creek.

There is street parking available with the standard three (3) hour limit.

BPM expects that a parking space or area will be available for use during a home visit. For any parking restrictions, arrangements, or instructions, please notify BPM in advance of lessons to ensure there will be no loss of lesson time, as BPM must abide by the student schedule and have ample time to travel.

Question 4

HOW DOES THE SCHEDULE RUN FOR BPM STUDENTS?

Accepted Answer

Unlike most piano studios, BPM ensures the benefit of the entire lesson time for each student.

For studio lessons, BPM permits five (5) minutes in between student lessons to allow for arrivals and departures.  Please ensure that the student arrives a few minutes before the lesson is scheduled, to ensure the full lesson time is enjoyed. Kindly remember that other lessons are conducted after.

For in-home lessons, BPM's travel schedule ensures that the student enjoys the benefit of the full lesson time, even if running a few minutes late due to unforeseen circumstances.

BPM makes every effort to avoid schedule changes, but reserves the right to do so when necessary.  If the student's lesson time must be changed to a different day, or require a change to the lesson time, BPM will do its best to work with the student/parent(s) to find a solution that works for everyone.

Question 5

CANCELLATIONS AND MAKE-UP LESSONS

Accepted Answer

Every reasonable effort will be made to schedule a makeup lesson when a student misses a regularly scheduled lesson.  If a makeup lesson is successfully scheduled and attended, the missed lesson will not count toward the student's cancellation allowance.Students are entitled to one cancellation allowance during each of the following periods:January 1 to June 30July 1 to December 31
A cancellation allowance is used only when a missed lesson cannot be rescheduled through a makeup lesson.  Once the cancellation allowance has been used, any additional missed lessons during that six-month period remain payable.Unused cancellation allowances do not carry forward into the next six-month period.At least twenty-four (24) hours’ notice by email is required for cancellations.  Lessons cancelled with less than 24 hours’ notice, as well as any additional missed lessons beyond the one permitted cancellation, will be charged in full, except in emergency circumstances and/or at BPM’s discretion.Lessons continue year-round, including throughout the summer months, as consistency is essential for maintaining progress and skill development.  Students retain their regular weekly lesson time throughout the year.If a lesson falls on a statutory holiday, a makeup lesson may be arranged in advance, subject to BPM’s availability.  Proposed makeup lesson dates will be held for 48 hours from the time they are offered.  If the student or parent does not accept the proposed date within that timeframe, the makeup lesson may be offered to another student.  Summer camps, vacations, extracurricular activities, and other personal scheduling conflicts are considered regular absences and fall under the standard cancellation policy.BPM cannot accommodate extended vacations. Missed lessons beyond the permitted cancellation policy, or absent an arrangement approved in advance by BPM, remain payable in full.  At BPM’s discretion and subject to availability, makeup arrangements may occasionally be offered, including extending future lessons to recover missed instructional time.All makeup lessons are subject to BPM's availability. While reasonable efforts are made to accommodate students where scheduling permits, BPM cannot guarantee makeup lessons on preferred days, dates, or times.  Proposed makeup lesson dates will be held for 48 hours from the time they are offered.  If the student or parent does not accept the proposed date within that timeframe, the makeup lesson may be offered to another student.  Repeated cancellations or inconsistent attendance may result in discontinuation of lessons. In such circumstances, BPM’s four (4) weeks’ notice policy will apply, with weekly payments remaining due during the notice period.No-shows (including “no-homes” for home visits) without advance notice will always require payment in full.  BPM may, where possible, offer a makeup lesson, but is under no obligation to do so.  After the one permitted cancellation within a six-month period has been used, all additional missed lessons remain payable.For permanent withdrawal from lessons, BPM requires four (4) weeks' written notice. Weekly payments remain due throughout the notice period.  BPM reserves the right to determine whether instruction will continue during the notice period and, if so, the format and location of such instruction.  Temporary withdrawal does not guarantee retention of the student’s day or time slot, and BPM cannot guarantee future availability.There may occasionally be circumstances in which BPM must cancel a lesson.  BPM will provide as much notice as possible by phone and/or email and will make reasonable efforts to offer at least one (1) makeup option. If BPM cancels a lesson and a makeup lesson does not take place, payment will not be required for that lesson.Please note that teacher cancellations and student cancellations are treated differently. When BPM cancels lessons due to illness, emergencies, weather, seminars, or personal circumstances, and a makeup lesson does not occur, students are not charged for those lessons.  Such cancellations do not create an expectation that equivalent flexibility will apply to student absences.*Please see Payment / Late Payment / Interest Policies

Question 6

PAYMENT / LATE PAYMENT / INTEREST POLICIES

Accepted Answer

Payment / Late Payment / Interest Policy

1.	Payment Terms:

All lessons are payable in advance according to the agreed schedule. For greater certainty, lesson payments shall be made just before the lesson occurs. Payments are accepted via e-transfer or as otherwise agreed upon at registration.

2.	Late Payments:

Any balance not received by the scheduled due date will accrue interest at a rate of 2% per month (24% annually) until paid in full.

3.	Delinquent Accounts:

Accounts not settled within 14 days of the due date may be subject to further escalation, including formal collection processes.

4.	Applicability:

This policy applies to all lesson agreements and enrollments and is effective September 1, 2025.

Question 7

WHEN DOES BPM CHARGE FOR LESSONS?

Accepted Answer

Unlike most piano studios, BPM does not require lesson payments in advance.  BPM operates on a pay-as-you-go basis!  With rising costs of everything today, this is a convenient and economical way for students/families to enjoy musical learning without having to worry about advance payments.

Question 8

BPM CONTACTS

Accepted Answer

Please feel free to email (beth.pianoteacher@gmail.com) or call (647)-349-5983 with any enquiries.  BPM provides a direct number to all registered families.BPM requires proper information and contacts for all students prior to Registration, including full name (for student and parents/guardians), telephone number, email, and residential address.BPM requires that communications be responded to within a reasonable timeframe, preferably within 24 to 48 hours.  This is necessary to ensure timely preparation and progression of student scheduling, lesson plans, and any other matters that need communications.  BPM will always attempt to send communications in advance of lessons, and respond to communications as soon as reasonably possible.Please note that email communications are inherently insecure and may be intercepted at any time. By sending BPM emails, you understand that BPM cannot be held responsible if confidential information is acquired during email transmission or storage on computers or servers. If you do not agree to these terms, kindly advise BPM in writing.If you need to reach BPM quickly or in an emergency situation, during the student’s lesson or otherwise, please contact BPM via the direct phone number provided upon registration.

Question 9

PRIVACY POLICY

Accepted Answer

All information pertaining to the students of BPM is kept confidential and is not shared with any third party or the general public, whether directly or via social media.

Any information pertaining to students for the purpose of marketing (ie. photos, or activities) will only be shared with the express written consent of the student or parent/guardian.

Question 10

FINGERNAILS, HYGIENE & SCENT FREE

Accepted Answer

Kindly wash your hands or have your child wash their hands before and after the piano lesson to ensure that colds do not spread to or from the piano keys.   Piano keys for home visits MUST be sanitized just before the lesson starts.  Students who are experiencing symptoms of cold/flu should not attend or host a lesson.  BPM will attempts to offer a makeup lesson, but this cannot be guaranteed.

Fingernails must be short so that they are not making contact with the piano keys.  There is no exception to this.  If students repeatedly present with fingernails that interfere with the piano keys, lessons may need to be cancelled.

Students will be required to use the pencils and erasers provided to them, for theory and any other written work.

It is desirable for students to wear socks inside the piano area, for sanitary use with the piano pedals.

Due to student and teacher allergies, please refrain from wearing any heavy fragrances during lesson times.

Question 11

PIANO BOOKS & MATERIALS

Accepted Answer

Fees for piano books, practice notebooks, and any other materials used for lessons are not included in the lesson fees.

BPM will obtain the appropriate materials for you/your child – after discussion and agreement – of which is required to be paid for upon receipt/pick-up by BPM.

Students will be required to have a practice homework notebook, which will contain practice/feedback notes and instruction to you/your child.

Frequently asked questions